Returns, Exchanges, and Limited Warranty

Refund & Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase from showcasedcards.com.

To start a return, please contact us. If your return is accepted, we will send you a prepaid shipping label along with instructions on how and where to send your package. The shipping fees to and from our warehouse will be deducted from your refund amount. After that, the product cost and any taxes paid will be refunded back to your account. Items sent back to us without first requesting a return will not be accepted.

You can always reach us for any return-related question via our Contact page.

Order Changes and Cancellations

Please double check your order for accuracy before placing it. To meet our same-day shipping promise (in-stock items ordered by 1:30pm US Central Time, Monday to Friday), we begin picking, packing, and creating shipping labels for orders immediately as they come in.

Because of this, in most cases we are unable to make changes or cancellations once an order is placed. This includes item or variant edits and shipping address changes. The main exception is when an item is on preorder or backorder.

If you need help, please contact us as soon as possible and we will do our best, though we cannot guarantee changes. If we are unable to make the change, we will gladly help you with a return or exchange once your order arrives.

Limited Warranty: Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or you received the wrong item. We’ll review the issue and make it right.

There is a 14-day limited warranty on all Showcased Cards brand products against manufacturer defects or breakage/product failure due to a manufacturing defect during proper use. Cases must be installed per our instructions and fitted on an appropriate phone model for warranty coverage. Manufacturing issues can include but are not limited to loose phone cases as well as stiff buttons.

Exclusions: Showcased Cards is not responsible for damage resulting from improper use, installation, or third-party accessories. Damage to packaging does not qualify under the warranty.

Frost-Clear Yellowing or Discoloration: Clear and frost-clear phone cases may experience coloration or yellowing over time. This is an industry-wide characteristic of clear materials and can vary based on usage conditions such as sunlight, heat, environmental exposure, and skin oils. As a result, coloration or yellowing is not considered a manufacturing defect and is not covered under our limited warranty.

The display window where the trading card is showcased is made from a separate premium Acrylic material that is anti-yellowing, so it stays crystal clear for long-term viewing of the card no matter which phone case color you choose. Customers concerned about potential coloration of the phone case body are encouraged to select darker color options such as Black, Pacific Blue, or Forest Green.

Non-Returnable Items

We cannot accept returns on:

• Sale items
• Trading Card Lots / Pokemon card add-ons
• Booster Packs

Exchanges

If you’d like to exchange your item, the fastest way is to return the original item and place a new order for the one you want once your return is accepted.

Refunds

Once we’ve received and inspected your return, we’ll notify you if your refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it can take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Returned to Sender: Domestic and International Orders

If your order is returned to sender or a delivery attempt fails (for example, due to an incorrect or incomplete shipping address), please contact us. We will help work out a solution on a case by case basis, which may include a reshipment or a refund depending on the situation. To avoid delays, please make sure your shipping address is correct and complete at checkout.