Shipping Policies

Shipping Policy

Order Processing

• In-stock items typically ship the same business day when ordered by 1:30pm US Central Time (Mon to Fri).
• During high-volume periods (product launches, holidays, sales), processing times may be slightly extended.

Order Changes and Cancellations

• Please double check your order for accuracy before placing it. To meet our same-day shipping promise, we begin picking, packing, and creating shipping labels for orders immediately as they come in.
• Because of this, in most cases we are unable to make changes or cancellations once an order is placed. This includes item or variant edits and shipping address changes. The main exception is when an item is on preorder or backorder.
• If you need help, please contact us as soon as possible and we will do our best, though we cannot guarantee changes. If we are unable to make the change, we will gladly help you with a return or exchange once your order arrives.

Domestic Shipping (United States)

• We offer two options within the United States: Standard and Express.
• Standard arrives in 3 to 7 business days. It is $7 on orders under $70, and free on orders $70 and up.
• Express arrives in 2 to 3 business days. It is $15 on orders $70 and up, and $19 on orders under $70.
• Final rates and delivery estimates are always calculated and shown at checkout.

International Shipping

• We ship worldwide, typically with a standard courier and an express (air) option available for most countries. You choose your option at checkout, where the delivery estimate for each is shown.
• All duties, taxes, and VAT are included in the price or fully calculated and paid up front at checkout, so there are no surprise charges or fees to pay when your order is delivered.
• Local payment methods are available at checkout in many countries.

Tracking on international orders - awaiting carrier in transit scans

Your tracking number is created the moment your order leaves our fulfillment center, but your parcel doesn't go straight to an international carrier. It first travels to a global export center, where the customs paperwork is completed and the duties, taxes and VAT you already paid at checkout are formally cleared before the parcel is handed over for international transit.

Tracking scans only begin once your parcel clears that stage, so it's completely normal for your tracking page to look quiet for the first few days while it waits for carrier in transit scans. This is true for both E-Post Global (EPG) and DHL Express shipments. Your parcel is moving, and the paperwork being completed is exactly what means no courier will ever turn up asking you for a surprise customs invoice. Most international parcels show their first movement scan within 3 to 5 days of you receiving the tracking number, and some take up to 10 days, which is still well within the normal range.

You are always welcome to flag a shipment to us at any time, though we'd suggest waiting until day 10 before getting in touch. If your tracking still hasn't moved 14 days after it was created, reach out to us via our Help Center, and we'll send a replacement completely free of charge, no questions asked. That's also the point at which we're able to declare the parcel lost and file the claim with our shipping providers, which we handle ourselves so you don't have to. And because you've already waited long enough by then, we'll upgrade your replacement to Express shipping at our own expense so it reaches you faster.

Free Shipping

• We offer free shipping over various thresholds. In the United States, orders $70 and up ship free with Standard. To see the threshold for your country, please see the top banner on the website.

Lost, Delayed, or Missing Packages

• Once an order has been shipped, responsibility for delivery timing lies with the carrier.
• If tracking shows a package as delivered but you have not received it, please contact your local carrier first with your tracking number, and wait up to 5 business days before escalating, as carriers sometimes mark a package delivered before it shows up a few days later. Please also check building common areas and with your neighbors.
• We are happy to assist with next steps where possible.

Preorder and Backorder Items

• Shipping timelines for backorder and preorder items are maintained here: https://showcasedcards.com/pages/preorder-information
• If you have multiple items in your order and at least one is on backorder or preorder, your order will ship once all items are in stock. We are happy to split the shipping for a fee ($10 to $20 USD depending on shipping destination); please contact us if you would like to proceed with this option.