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Shipping policy

Shipping Policy

Order Processing

  • In stock items typically will ship same day when ordered by 1:30pm central time (US) M-F

  • During high-volume periods (product launches, holidays, sales), processing times may be slightly extended.

Domestic Shipping (United States)

  • Shipping rates and delivery estimates are shown at checkout. 

International Shipping

  • Website orders include any applicable duties/taxes as shown during the checkout process.

  • Shipping options for international orders are shown at checkout.

  • We ship worldwide, typically with standard and express options available for each country.

Tracking on international orders - awaiting carrier in transit scans

Your tracking number is created the moment your order leaves our fulfillment center, but your parcel doesn't go straight to an international carrier. It first travels to a global export center, where the customs paperwork is completed and the duties, taxes and VAT you already paid at checkout are formally cleared before the parcel is handed over for international transit.

Tracking scans only begin once your parcel clears that stage, so it's completely normal for your tracking page to look quiet for the first few days while it waits for carrier in transit scans. This is true for both E-Post Global (EPG) and DHL Express shipments. Your parcel is moving, and the paperwork being completed is exactly what means no courier will ever turn up asking you for a surprise customs invoice. Most international parcels show their first movement scan within 3 to 5 days of you receiving the tracking number, and some take up to 10 days, which is still well within the normal range.

You are always welcome to flag a shipment to us at any time, though we'd suggest waiting until day 10 before getting in touch. If your tracking still hasn't moved 14 days after it was created, reach out to us via our Help Center, and we'll send a replacement completely free of charge, no questions asked. That's also the point at which we're able to declare the parcel lost and file the claim with our shipping providers, which we handle ourselves so you don't have to. And because you've already waited long enough by then, we'll upgrade your replacement to Express shipping at our own expense so it reaches you faster.

Free Shipping

  • We offer free shipping over various thresholds. To see the threshold for your country, please see the top banner on the website.

Lost, Delayed, or Missing Packages

  • Once an order has been shipped, responsibility for delivery timing lies with the carrier.

  • If tracking shows a package as delivered but you have not received it, please contact your local carrier first with your tracking number also wait up to 5 business days before escalating, as oftentimes the carrier prematurely marks the package as delivered before it ultimately shows up a few days later. Please also check building common areas and with your neighbors.

  • We are happy to assist with next steps where possible.

Preorder and Backorder items

  • Shipping timelines for backorder and preorders are maintained here: https://showcasedcards.com/pages/preorder-information

  • If you have multiple items in your order and at least one of them is on backorder/preorder, then your order will ship once all items are in stock. We are happy to split the shipping for a fee ($10 to $20USD depending on shipping destination/country); please contact us if you would like to proceed with this option.